An effective Customer Experience program must benefit the bottom line. Upon analysis of your
online community, social media presence, and customer surveys we will provide a ranking of all
important topics and recommendations.
To make sure the recommendations are effective, we will work with you to carry out a pilot
implementation of the results before full implementation. Upon completion of the pilot work, we
will estimate your ROI (return on investment).
Some of our clients need data analysis support and some refinements with their survey instruments.
They have already collected data through primary or secondary sources, and need to analyze it.
We will work with you to improve your questionnaire and data collection procedures, and will analyze
your collected data. Our data analysis approach includes a variety of techniques such as frequency
distribution, charts and graphs, cross tabulation tables, descriptive analysis, as well as more advanced
statistical techniques such as probability analysis, test of hypothesis, ANOVA and correlation and
regression analysis. Upon completion of our analysis, we will provide reports including actionable
recommendations and will work with you to determine your ROI before implementations.